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Our dedicated Customer Service team is always ready to assist you. If you haven't found a solution or answer, kindly fill out our contact form. We promise a response within 48 hours. Your patience and trust mean everything to us.

AHAVA Global

Find the answers to all your AHAVA product-related questions at our Help Center for Global website. From skincare guides to order support, we're here to ensure a seamless experience. Discover the care your skin deserves.


Customer Support & FAQs | AHAVA Global Help Center

Discovering the right product for your skin type is made easy with our Skincare Routine Quiz. 

Visit this link to take the quiz and receive personalized recommendations tailored to your unique skincare needs.

What product suits my skin?

We select our ingredients mindfully so that our formulations are as clean as possible.

All products are free from Paraben, Phthalates, Mineral oil, Alcohol, Petroleum, harsh synthetic ingredients, GMOs , Plastic microbeads and other nasties …

All Cleansing products are SLS/SLES free

All eye products are fragrance free

What type of ingredients do you use?

Please find our shipping policy here: https://global.ahava.com/policies/shipping-policy

What is your shipping policy?

You can track your order by signing in via your email or phone number here.

Where can I track my order?

If you are not completely satisfied with your purchase, you are allowed to return a product within 30 days from the date it was received and get a full refund on any container with 50% or more of the product remaining.

If you wish to return any items, please contact our customer service team on the contact page or the contact form in the help center, and our representative will assist you with the return process.

Click here to learn how to process a return.

What's your return policy?

Join our loyalty program to earn points, and save on your next order.
Click here to join: https://global.ahava.com/pages/rewards