How can I correct a wrong shipping or billing address in my order?Updated 21 days ago

We apologize for any inconvenience, but unfortunately, we are unable to accommodate address changes once an order has been placed.

It is important to ensure that the shipping address provided during checkout is accurate before finalizing your order.

If you have mistakenly entered incorrect shipping or billing details, let us know as soon as possible.

The sooner we hear from you, the better the chance we can correct it before the order leaves our warehouse.

For incorrect shipping addresses, here are the possible scenarios:

- If your order has not yet left our warehouse, we may be able to cancel it and create a new order with the correct address details.

- If your order has already been dispatched and the address provided is incorrect or invalid, the delivery will likely fail and the parcel will be returned to our warehouse. Please note that a return journey can take several weeks, as it depends entirely on the carrier's return schedule and is outside our control.

We appreciate your patience while we wait for the parcel to reach us.

- Once the order is back at our warehouse, we can arrange a replacement shipment with the corrected address, or issue a refund in line with our return policy.

Please note that when an order is reshipped because the original address was entered incorrectly, shipping charges for the new shipment may apply.

We understand how important timely and accurate deliveries are, and we'll do our best to help resolve any address errors.