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AHAVA Global

Find the answers to all your AHAVA product-related questions at our Help Center for Global website. From skincare guides to order support, we're here to ensure a seamless experience. Discover the care your skin deserves.


Customer Support & FAQs | AHAVA Global Help Center

I have a question about my order, who can I talk to?

What forms of payment do you accept?

Do you provide samples?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

What should I do if I encounter issues during the ordering process?

Where can I see my purchase history?

Can I use more than one promo code for the same order?

I forgot to apply my discount code during checkout. Is there a way to still use it?

How does a BOGO50 promotion work?

How to use promotion coupon code?

I am trying to use my discount code but it does not work. What should I do?

Promotions and discounts

Can I cancel my order?

Order cancellation

Orders

How can I correct a wrong shipping or billing address in my order?

Where do you ship?

How can I track my order and stay updated on its status?

How long does it take for my order to ship?

I wanted to track my order but I could not find my tracking number

Tracking my order

Do you offer free shipping?

Why I did not received free shipping?

Free Shipping

Shipping

What is your return policy?

How can I initiate a return?

How long does it take to get a refund after I return an order?

Can I initiate a return for orders not placed from your website?

Returns

I'm not sure which product is right for me. How can I make the right choice?

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Are your products Kosher?

Are your hair products safe for colored and color-treated hair?

Do Your Products Contain Fragrance or Perfume?

What skin types are AHAVA products suitable for?

Products

I am having trouble resetting my password. What should I do?

How do I locate my cart in your website?

How do I check out?

How to manage/cancel product subscription?

My Account and Subscriptions

How do I sign up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

What are the easy ways to earn points?

Is there a limit to how many points I can earn?

If I don't use my points, will they stay in my account forever?

How to Add My Birthday to the Rewards Program for a Birthday Benefit?

What should I do if my recent purchase points are not reflected in my account?

Can I redeem my points based on the old loyalty program's terms?

How to leave a review with a photo?

Rewards Program

Are your products free from Parabens?

Are your products free from SLS/SLES?

Are your products free from GMOs?

Are your products free from microbeads?

Are your products free from other harmful ingredients?

Are your products dermatologically tested?

Are your products suitable for pregnant women?

Do you use recyclable packaging for your products

Safety

What are the benefits of Dead Sea minerals for the skin?

How do you extract minerals from the Dead Sea?

Is your production process eco-friendly?

Sourcing

Terms of service

Refund policy

Shipping & Return Policy

Subscription policy

Loyalty Terms & Conditions

Accessibility statement

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