Our dedicated Customer Service team is always ready to assist you. If you haven't found a solution or answer, kindly fill out our contact form. We promise a response within 48 hours. Your patience and trust mean everything to us.

AHAVA Global

<span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Our customer service team is available to answer all of your questions.&#xA0;<span style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">You can contact us on our<span style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<span style="color: rgb(44, 130, 201); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://global.ahava.com/pages/contact" rel="noopener noreferrer" target="_blank">contact page</a><span style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;or in the contact form in the help center.<span style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We&#x2019;re always happy to help!&#xA0;

Our customer service team is available to answer all of your questions. You can contact us on our contact page or in the contact form in the help center. We’re always happy to help!.

I have a question about my order, who can I talk to?

Orders

I am having trouble resetting my password. What should I do?

How do I locate my cart in your website?

How do I check out?

How to manage/cancel product subscription?

My Account and Subscriptions

What forms of payment do you accept?

Do you provide samples?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

What should I do if I encounter issues during the ordering process?

Where can I see my purchase history?

Can I use more than one promo code for the same order?

I forgot to apply my discount code during checkout. Is there a way to still use it?

How does a BOGO50 promotion work?

How to use promotion coupon code?

I am trying to use my discount code but it does not work. What should I do?

Promotions and discounts

Can I cancel my order?

Order cancellation

How can I correct a wrong shipping or billing address in my order?

Where do you ship?

How can I track my order and stay updated on its status?

How long does it take for my order to ship?

I wanted to track my order but I could not find my tracking number

Tracking my order

Do you offer free shipping?

Free Shipping

Shipping

What is your return policy?

How can I initiate a return?

How long does it take to get a refund after I return an order?

Can I initiate a return for orders not placed from your website?

Can I exchange an item ordered by someone else?

Returns

I'm not sure which product is right for me. How can I make the right choice?

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Are your products Kosher?

Are your hair products safe for colored and color-treated hair?

Do Your Products Contain Fragrance or Perfume?

What skin types are AHAVA products suitable for?

Products

How do I sign up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

I have a question about my order, who can I talk to?Updated a year ago