Our dedicated Customer Service team is always ready to assist you. If you haven't found a solution or answer, kindly fill out our contact form. We promise a response within 48 hours. Your patience and trust mean everything to us.

AHAVA Global

<p data-mce-fragment="1" id="isPasted" style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are not completely satisfied with your purchase, we offer a no-risk 30-day money-back guarantee on any container with 50% or more of the product remaining for a full refund.<span data-mce-fragment="1" style="box-sizing: border-box; animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; font-size: 18px; font-family: Arial, Helvetica, sans-serif;">&#xA0;<p data-mce-fragment="1" style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Simply contact our customer service here in the&#xA0;<span id="isPasted" style="color: rgb(65, 65, 65); font-family: sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><span style="color: rgb(84, 172, 210); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://global.ahava.com/pages/contact" rel="noopener noreferrer" target="_blank">contact page</a><span style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;or in the&#xA0;<span style="color: rgb(84, 172, 210); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://supportglobal.ahava.com/en-US/contact" rel="noopener noreferrer" target="_blank">contact form in the help canter</a><span style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">.<p data-mce-fragment="1" style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px 0px 3rem; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-mce-fragment="1" style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin-bottom: 3rem;">If you receive a damaged product, contact Customer Service immediately and we&#x2019;ll arrange a replacement for you.

If you are not completely satisfied with your purchase, we offer a no-risk 30-day money-back guarantee on any container with 50% or more of the product remaining for a full refund. Simply contact our customer service here in the contact page or in th

Refund policy

Terms of service

I am having trouble resetting my password. What should I do?

How do I locate my cart in your website?

How do I check out?

How to manage/cancel product subscription?

My Account and Subscriptions

I have a question about my order, who can I talk to?

What forms of payment do you accept?

Do you provide samples?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

What should I do if I encounter issues during the ordering process?

Where can I see my purchase history?

Can I use more than one promo code for the same order?

I forgot to apply my discount code during checkout. Is there a way to still use it?

How does a BOGO50 promotion work?

How to use promotion coupon code?

I am trying to use my discount code but it does not work. What should I do?

Promotions and discounts

Can I cancel my order?

Order cancellation

Orders

How can I correct a wrong shipping or billing address in my order?

Where do you ship?

How can I track my order and stay updated on its status?

How long does it take for my order to ship?

I wanted to track my order but I could not find my tracking number

Tracking my order

Do you offer free shipping?

Free Shipping

Shipping

What is your return policy?

How can I initiate a return?

How long does it take to get a refund after I return an order?

Can I initiate a return for orders not placed from your website?

Can I exchange an item ordered by someone else?

Returns

I'm not sure which product is right for me. How can I make the right choice?

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Are your products Kosher?

Are your hair products safe for colored and color-treated hair?

Do Your Products Contain Fragrance or Perfume?

What skin types are AHAVA products suitable for?

Products

How do I sign up?

What are the advantages of becoming a rewards member?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Refund policyUpdated 2 years ago