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Returns

What is your return policy?

If you are not completely satisfied with your purchase, you are allowed to return a product within 30 days from the date it was received and get a full refund on any container with 50% or more of the product remaining. If you wish to return any items

How can I initiate a return?

At AHAVA, your satisfaction is our priority. If for any reason you are not completely happy with your purchase, we offer a 30-day money-back guarantee from the date of delivery. You have the following return options:. Return for a refund – Receive a

How long does it take to get a refund after I return an order?

Once the returned items arrive at our warehouse, we will immediately process a refund. It typically takes between 2-3 business days for the refund to reflect in the payment method you used for the purchase.

Can I initiate a return for orders not placed from your website?

Unfortunately, if you have purchased our product through a different website or store, you will need to contact the place of purchase for assistance or to request their customer service support. Of course, we would love to see you shop on our website

Can I exchange an item ordered by someone else?

We currently don’t process exchanges, but you can easily return a product and purchase the one you want instead. Once you contact us about a return, please allow 2-3 business days for your request to be addressed. Once the return is processed, you ca